FAQ

At krlbrands, we’re here to help you create the highest quality canvas art from your photos, backed by obsessive customer support and a 100% love guarantee.

What can we help you with?

ORDERING

How long does it take to receive my canvas print?

From the time you approve your proof it takes 5-7 business days for production and then 3-7 days for standard shipping or 1-3 days for rush shipping locally in Malaysia.

How long does it take to receive my free digital proof?

Digital proofs are typically available within the production time by any contact medium approached.

How do I change the shipping or billing address on my order?

Contact us at +60 19733 8801 or krlbrands@gmail.com to change your shipping or billing address before the parcel ship out.

PRODUCT

Can I spread my image across multiple canvases of different sizes?

Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Contact us at Contact us at +60 19733 8801 or sales@krlbrands.com for more details.

My piece has been damaged upon arrival. What do I do?

While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Hold on to packaging, take pictures of damage if possible and contact us. We will ship out a reprint ASAP.

Do you offer canvas sizes any bigger or smaller than the options on your website?

Sure, contact us for further information on additional sizes available.

Do you print on any other types of mediums besides canvas?

At this time, alternatively we have a option to get an affordable price.

CARE AND USE

Can I hang my artwork outside?

We are not recommending hang it outside but you may do so.

Can I hang my artwork in a bathroom or humid area?

We are not recommend to do so.

Are there any special mounting instructions I should follow when hanging my piece?

All framed prints come ready-to-hang out of the box with a string. All you need is a hook/nail in the wall.

How do I clean/maintain my canvas?

The best way to clean the canvas is with a soft duster. You can also use a damp cloth on the face of the canvas.

IMAGE

What image file types does krlbrands accept through its site? 

Email us any kind of image format. We prefer JPG, PNG, Ai, Psd.

I would like to change the image that I originally submitted with my order. How do I do this?

Contact us as soon as possible via phone, email or chat and we’ll provide you with instructions on how to send us a new image.

What size image file is required to make the best possible canvas print?

While we specialize in working with images of all sizes, typically a file size of 2 MB or greater is enough for us to work with without needing to apply a low resolution filter.

I’m not sure if my image is copyrighted or not, what happens if it is? Will you inform me?

We take copyright seriously and we know sometimes violations are unintentional. If there is a copyright issue with your image one of our customer service reps will contact you to come up with a solution.

How will the colours of my digital image translate to canvas?

If you are worried about how your image may change, email us at info@krlbrands.com

Can I add text to my image?

Yes! Simply put it in a description column and we will put it for you!

SHIPPING

Will you send me tracking information once my canvas has shipped?

Yes, we will inform you once your order has shipped with POSLaju (Within Malaysia). For international courier, we may use FedEx (business).

What are your shipping options?

Normal Shipping takes 3-7 business days, Rush Shipping takes takes 1-3 business days locally. For international, it depends on the country.

BILLING

Which bank do you prefer locally for billing?

We are using Maybank2U for online bulling within Malaysia. Other bank may also bill to our account by interbank cash deposit/fund transfer. Our Maybank account: 5513 0653 1684 [KRL Group Enterprise]

I am out of Malaysia. How can I bill the payment to you? 

We also using Paypal service for international billing purposes. Please send us the email before the payment confirmation.